We want to ensure that you have a positive shopping experience at Tech Cousins If you're not entirely satisfied with your purchase, we're here to help. Please review our refund policy below.

Eligibility for Refunds

We offer refunds under the following circumstances:

• Defective or Damaged Items: If you receive a defective or damaged product, please contact us within 7 days of receiving the item. We will require clear photos or videos showing the issue before processing a refund or replacement.

• Incorrect Items: If you receive an item that is different from what you ordered, please contact us within 7 days of receiving the item. We will arrange for the correct item to be sent to you or provide a refund upon return of the incorrect item.

Return Process

To initiate a return and request a refund, please follow these steps:

1. Contact Us: Reach out to our customer support team at techessentials01@outlook.com within 7 days of receiving your order. Please include your order number, a description of the issue, and supporting photos or videos if applicable.

2. Approval: Our team will review your request and may require additional information. Once your return is approved, we will provide you with instructions on how to proceed.

3. Return Shipping: If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs. We may provide you with a prepaid shipping label. For other reasons, the customer will be responsible for return shipping costs.

4. Refund or Replacement: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, we will process the refund back to your original payment method. If you opt for a replacement, we will ship the replacement item to you.

Non-Refundable Items

The following items are not eligible for refunds:

• Personalized or Customized Items: Products that have been customized or personalized according to your specifications cannot be returned or refunded unless they arrive damaged or defective.

• Gift Cards: Gift card purchases are non-refundable.

Processing Time

Please allow up to 10 business days for us to process your return and issue a refund once we have received the returned item. The refund processing time may vary based on your payment method and financial institution.

Contact Us

If you have any questions or concerns about our refund policy or need assistance with a return, please don't hesitate to contact our customer support team at techessentials01@outlook.com